Refund & Return Policy

At Rabenzo, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we are here to help. Please review our Refund & Return Policy below.

 

1. Eligibility for Refunds

You may request a refund if all of the following conditions are met:

• The item received is defective, damaged, or significantly different from its description.

• The product is unused, in its original condition, and in its original packaging.

• The refund request is submitted within 30 days of receiving the product.

 

2. Non-Refundable Items

The following items are not eligible for refunds:

• Products purchased during sales, clearance events, or promotional offers.

• Personal care or hygiene products that have been opened or used.

• Seasonal items (such as Christmas or Halloween products) after the relevant holiday period.

• Gift cards.

 

3. Refund Process

3.1 Initiating a Refund Request

To request a refund, please contact us at support@rabenzo.com and include:

• Your order number.

• The reason for the refund.

• Clear photos of the item if it is damaged or defective.

 

3.2 Return Instructions

If your refund request is approved, we will provide return instructions. Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

 

3.3 Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval status. If approved, the refund will be issued to your original payment method within 5–7 business days.

 

4. Exchanges

If you prefer an exchange instead of a refund, please mention this in your request. Exchanges are subject to product availability.

 

5. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank or payment account again.

• Contact your credit card company or payment provider, as processing times may vary.

• If the issue persists, please email us at support@rabenzo.com for assistance.

 

6. Contact Us

If you have any questions or concerns regarding this Refund & Return Policy, please contact us:

Email: support@rabenzo.com

 

At Rabenzo, customer satisfaction is our priority. We are dedicated to resolving concerns quickly and fairly. Thank you for shopping with us.